The 4Eleven (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information, particularly in relation to SMS messaging services. SMS opt-in consent or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes under any circumstances.
SMS Terms of Service
Effective Date: June 10th, 2026
1. SMS Consent & Communication
We collect and store your phone number when you consent to receive SMS messages from The 4Eleven. Your phone number will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
– Conversational SMS
– Example SMS Message:
Hello John, this is the 4Eleven team. We’re checking in regarding your upcoming event on Friday, June 12th. Please let us know if you have any questions or updates. Reply STOP to opt out. Msg & data rates may apply. Message frequency may vary.
3. Message Frequency
Message frequency varies based on customer interactions and event planning needs.
Customers may receive up to 5 messages per week.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply based on your mobile carrier’s pricing plan.
5. Opt-In Method
Customers may opt in by:
– Submitting a contact form on the website
-Opt-In Message: “Thank you for contacting 4Eleven. You have opted in to receive text messages regarding venue tours, event planning, scheduling updates, and customer service communications. Reply HELP for assistance or STOP to unsubscribe. Msg & data rates may apply. Message frequency may vary.”
6. Opt-Out Method
Customers may opt out at any time by:
– Replying STOP to any message
– Contacting 4Eleven directly at hello@the4elevenfw.com or 817-720-7373
Opt-out Message: “You have successfully unsubscribed from 4Eleven text messages. You will no longer receive SMS communications from us. To opt back in, reply START. For assistance, call (817) 720-7373 or email us at hello@the4elevenfw.com. Msg & data rates may apply.”
7. Help & Support
– Reply “HELP” to any message for support
– Call (817) 720-7373
– Email hello@the4elevenfw.com
– Visit https://www.the4elevenfw.com/ for more information
Example Help Message: “Need help? Contact The 4Eleven at (817) 720-7373 or visit our website. Reply STOP to unsubscribe.”
8. Data Collection & Protection
We collect and store customer names, phone numbers, email addresses, event information, and communication history necessary to provide venue and event services.
9. User Rights & Data Management
You have the right to:
– Access/update personal info
– Request data deletion
– Restrict data processing
– Request a data copy
Contact (817) 720-7373 to exercise these rights.
10. Policy Updates
We may update this policy periodically. Updates will be posted on our website and, if significant, may be communicated via email or SMS.
11. Accessibility
This policy is available on our website and in our offices. Contact us for alternate formats if needed.